With shops and restaurants closed and limited reasons to leave home, deliveries have become a part of everyday life. Whether it’s groceries, gifts or a new pair of shoes, an increasing array of packages appear on Australian doorsteps.
But while many of us enjoy the convenience of home delivery, it can prove more problematic for residents of apartment buildings, not to mention
for delivery drivers navigating secure entrances and unanswered doors. Enter Australian entrepreneur Jake Sharp, who created the MIMOR digital platform to manage such an issue.
MIMOR (Move In Move Out Register) is a one-stop shop designed to overcome strata-living sticking points, acting as a central digital hub for residents and building managers and service providers comprising vital building information, moving processes, procedures for booking facilities and common
areas, general announcements and real-time communications via email and SMS alerts.
MIMOR’s parcel management feature simplifies and streamlines parcel deliveries and collections for apartment residents. Building managers or concierges are able to accept and log parcels through MIMOR on behalf of the resident, select where the goods will be securely stored and notify recipients via email or SMS that their parcel is ready for collection. For added security, residents must sign for collection, and parcels entered into the MIMOR system are also recorded in the app’s reporting system to ensure all deliveries are accounted for.
“Things like missed deliveries or misdirected parcels might seem small but can really add to the frustrations of daily life in apartment living, for both residents and building managers,” Sharp said. “Parcel delivery has risen dramatically during the pandemic, and I don’t see that trend changing given how conditioned we have become to online shopping, so it makes sense to have a secure and streamlined system that ensures convenience and certainty in place.”
For properties without a building manager or concierge, options such as Digital Lockers enable MIMOR users to select a locker number for their delivery through the MIMOR system.
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Australian entrepreneur Jake Sharp has solved the communication challenge, creating the Move In Move Out Register – MIMOR – a one-stop shop to overcome strata-living sticking points. The digital platform acts as a central information and communication hub for residents, building managers, and service providers, comprising vital building information, moving processes, procedures for booking facilities and common areas, general announcements and real-time communications via email and SMS alerts.
Instead of searching for leaflets or chasing managers and agents, MIMOR residents have easy access to vital building information 24 hours a day. At the click of a button, they can find the latest information regarding gas connections, electricity suppliers, water rates, internet availability, pets, connecting to Foxtel, how to obtain extra keys, Owners Corporation Rules, and emergency contacts and evacuation plans.
“It just makes sense to collate and centralise information necessary to individual needs as well as communal living, particularly details and contacts for essential services such as power and water utilities,” Sharp said.
“The scope of information is tailored to a building’s size and facilities and can be added to or updated at any time, without the manager having to resort
to reprinting leaflets or sending letters to hundreds of residents, so it’s far more convenient for them as well.’’
“I have even had feedback from long-term residents saying they had discovered a lot of useful information about their building after the owner’s corporation switched to MIMOR.”
Information regarding lift dimensions and basement car park heights can also be included for residents moving in or out, which can also be booked through the MIMOR platform. Functionality also extends to managing parcel deliveries and collections and booking common areas and building facilities.
MIMOR’s email and SMS communication function can also notify residents of urgent building information such as planned power outages, maintenance or emergency repairs.
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In a digital age, when a laptop, mobile phone or smartwatches is always within easy reach, relying on notice boards or snail mail to communicate seems a little outdated, not to mention unreliable.
Australian entrepreneur Jake Sharp was of the same opinion when he created MIMOR, a one-stop shop to overcome strata-living sticking points. The digital platform acts as a central information and communication hub for residents, building managers, and strata managers, comprising vital building information, moving processes, procedures for managing parcels and booking common areas, and general announcements.
Central to MIMOR is a real-time communications channel, sharing alerts and reminders with residents via SMS and email. No more unsightly notices in the foyer or lift, no more worrying if messages have been read, and no more multiple calls from residents asking the same questions to the building manager.
Instead, SMS messages or emails can be instantaneously shared with hundreds of people, keeping residents updated about important news or events that can impact amenities, whether it’s lift maintenance, hard rubbish collection or a change to gym hours.
“Printing posters and sticking them around the building is an inefficient use of time and no guarantee that the information will reach everyone,” Sharp said.
“MIMOR makes communicating with owners, tenants, building managers and owner corporations easy and guarantees reach to hundreds of residents or a private message to just one person. Being able to disseminate information quickly and in a targeted manner is particularly important during a pandemic, where restrictions can change at a moment’s notice.”
MIMOR also streamlines communications regarding moving processes, with residents able to book online their preferred date and time, with the confirmation email outlining procedures for parking and use of lifts.
The MIMOR platform also hosts various building information, such as gas connections, electricity suppliers, water rates, emergency contacts and evacuation plans, and can manage parcel deliveries. The addition of the common area booking function avoids the potential for overcrowding and ensures residents can access facilities.
“Removing common friction points and maintaining clear communications is essential to creating a harmonious environment, where everyone understands and abides by the same rules,” Sharp said.
MIMOR subscriptions are scalable, from three apartments to more than 500, with the platform is currently being translated into ten languages and will soon launch as a mobile app.
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Strata apartment living brings many advantages: less maintenance, lower running costs and added security. But higher-density living can also have its downsides regarding sharing common amenities.
Anyone who has lived in an apartment complex knows only too well the disappointment of arriving at the gym or pool only to discover every other resident has had the exact same thought at the exact same time.
It’s a scenario that helped to inspire Australian entrepreneur Jake Sharp to create the MIMOR digital platform, an information and booking hub designed to overcome strata-living sticking points and create a more harmonious living environment.
MIMOR is a one-stop shop acting as a central digital system for residents, building managers, and service providers, comprising vital building information, moving processes, parcel management procedures, general announcements and real-time communications via email and SMS alerts.
MIMOR’s common area booking feature allows residents to choose the facility and time they wish to book, with the confirmation email outlining any rules that need to be complied with.
The booking feature can even be tailored to ensure compliance with health advice, with building managers able to nominate time intervals and the maximum number of people allowed to use the facility for the allocated time. Time and number limitations can also be reset to reflect revised state or local government restrictions.
And for residents working from home and needing a quiet space and professional backdrop to impress for that important client presentation, the booking system can also be used for conference room facilities.
“Good neighbourly relations are always important, but even more so when you are living in close proximity and sharing the space with dozens or even hundreds of people,” Sharp said.
“An independent booking system provides an opportunity for all and certainty for residents and their guests, knowing they can turn up and enjoy the barbeque at their chosen time.”
MIMOR subscriptions are scalable, from three apartments to more than 500. The platform is being translated into ten languages, with a mobile app version to launch soon.
“The latest data shows almost 10 per cent of the Australian population live in strata schemes. I created MIMOR to include as many of those residents and owner corporations as possible,” Sharp said.
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Security. Convenience.
Two words you don’t often see in the same sentence. Ask anyone who’s had to replace a key or a fob or arrange for friends and relatives to share their strata facilities.
Click to Access (C2A) is a new smartphone tool that seamlessly delivers reliable access control for common property. It manages permissions, simplifies security administration, and creates smarter, more secure buildings.
Security risks associated with traditional key administration are eliminated by controlling and logging who enters, what time they can enter, and through which entry point – all from MIMOR’s cloud-based dashboard.
Benefits
There are obvious benefits for individual owners who can easily create and revoke visitor permissions using the tool. These include simplifying logistics for short-term letting but also anyone inviting family or friends to visit or providing access to cleaners.
Strata professionals, property and building managers and committees can also grant and revoke mobile credentials anytime – slashing admin times, reducing site visits, and increasing building security.
Physical keys and fobs are easily lost or copied and expensive to replace. Significant administration time is also spent arranging new keys and coding new fobs.
C2A is safer, more secure, and simpler to manage. In addition, the feature can be added to entry points, including individual apartment and building front doors, garage doors and other entry and exit points without modification to the existing security system.
C2A provides an efficient system for shared amenity spaces. Residents can book BBQ areas, tennis courts and so on via the MIMOR dashboard, gaining keyless access via their mobile phone, which activates at their booking time. Access is therefore restricted to only those booked. The system keeps a real-time log of attempted access and users.
Access for tradespeople is also simplified. C2A provides remote access control and tracks when trades enter and exit buildings – streamlining the process for strata professionals & building managers, saving the need for a site visit, and mitigating security risks around sharing codes. In addition, C2A can provide access to all required areas or front door and codeless key safe access.
For buildings with short-stay apartments, there’s no need for a physical key hand-over or multiple unsightly and insecure key safes on the outside of buildings. Instead, guests are provided a secure access link, activated remotely at check-in time, and deactivated on check-out. Owners can also install C2A on their front doors, eliminating physical keys altogether.
Entering a property using a mobile phone makes end-of-lease and move-ins seamless for tenants and property staff. Property managers can grant access remotely to front doors, garages etc., to let end-of-lease cleaners in or aid new tenant move-ins.
How it works
C2A communicates to access readers at entry points and connects mobile devices to verify credentials. Access to a building is granted via the MIMOR’s dashboard, and an SMS or email link is used to gain access once within proximity to the access control reader.
Mobile access control is also touchless since users can open doors without touching surfaces.
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The team at MIMOR are so excited to introduce you to the following:
- our new brand
- our new website
- our larger team
We listened to what owners, corporation managers and residents were saying and have met their needs by creating a sophisticated online communication portal.
What MIMOR offers you:
- Real-time SMS and email messages from owners corporations to residents and owners
- Comprehensive building information – all in one spot
- An up-to-date building notice board – keeping you informed
- Central booking system for move-ins and move-outs
- Ability to book common areas
- Access to information 24/7
At MIMOR, communication is central to creating communities where people live harmoniously. We offer the most cost-effective solution currently available in the market. And it can be implemented now! No waiting for complicated setups. Simple, easy-to-use and intuitive.
Contact us today to discover how MIMOR is successfully operating in over 800 strata title buildings.
I had the experience of moving in and out of two different apartments in less than 12 months. This wasn’t the ideal situation but was just one of those things and I am really happy in my final home.
My first move seemed to be going smoothly in my mind. I had packed up all my things securely, placed dust covers over my furniture to help protect them during the move and booked the removal company who charged from the time of pick up to the completed removal at the destination. My new apartment was on the third floor, but I knew there was a lift, so moving everything into the apartment was not a problem. When I visited the apartment, I had gauged the approximate lift size, and was confident my items would fit.
The real estate agent supplied me with the keys and gave me the go-ahead to move in. Well, that’s where the fun stopped.
The removalists and I seamlessly packed all my belongings into the removal van and headed across town, about 45 minutes to my new home. I drove ahead so I could arrive, open the apartment, and prepare for the truck’s arrival.
Challenge 1
When the truck arrived, we had planned to unload directly from the truck to the lift in the basement car park. But the van did not have enough clearance to drive into the car park. We had two options, walk everything down the steep entrance to the car park or unload everything at the main entrance on the ground floor of the apartment block. We decided going through the front entrance would be the most convenient option.
Challenge 2
We started unloading the truck into the foyer of the apartment block before being approached by a resident (who I soon found out was the Chairperson of the Owners Corporation) to enquire about what we were doing. Had we checked with the owners corporation when move-in times were allowed? Had we booked the lift? Had we informed the cleaners so they were able to install lift blankets? Had we checked the dimensions of the lift to see if the furniture would fit?
Luckily, the Chairperson was able to help me, and we contacted the cleaners to install the lift blankets, made sure the time was acceptable for the residents and checked the lift dimensions, and the removalists started to move in.
Outcome
Everything except my fridge and 3-seater lounge could be moved in (I had to sell them as they were too big to fit into the lift); the removalists cost me $400 extra due to having to wait for cleaners and getting permission to move and it was a pretty stressful experience all round.
My second move, I must admit I was probably more organised but the building I moved into used MIMOR which made the whole process easy, stress free and uncomplicated.
Step 1
I registered with MIMOR at www.mimor.com.au
Step 2
I booked my move in. I was presented with a calendar and the available move in times. Once booked I was sent a confirmation by email.
Step 3
All the information I needed to know for my move was listed on the hub, so I could access it anytime (just in case I forgot). Lift dimensions, garage height, and any other rules related to moving in were all available to make my move stress-free.
Outcome
This experience was an exceptionally smooth transition into my new home. And without selling any of my furniture because it was too big to fit in the lift! The cleaners were notified of my move in time once I made my booking online so had the lift ready with blankets when I arrived. I actually ended up going under budget with the removalists because the move was so smooth so the predicted time allowed was reduced.
My MIMOR move in experience was the most stress-free and easy move I have ever had. What a great way to keep everyone in apartment living informed and happy.
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